If you need help, you can contact SproutAbout Tech Support by calling (877) SPROUT2 (877-777-6882) or emailing support@sproutabout.com.

If families have questions or need support, redirect them to the Quick Reference Guides and family FAQs found in the app and on the Learning Care Group website.

On the sign in screen, make sure to tap on Sign in as Staff. Then enter your LCG credentials, which are the same you would use to sign into applications like LCG360. You will also need to check yourself into the classroom to begin using SproutAbout.

You have the option to add information to your profile such as preferred name, interests/hobbies, family and pets. While this is not mandatory, it helps families get to know you better!

The only item you can update on a child's profile is their profile photo. To do so, click on the pencil icon on the child's profile and either take a photo or select one from your photo library.

You should always check in before you begin any school activities. If you do not, some app functions will be limited until a staff member is checked in.​

Tap the Check In button on the right side of the screen to check yourself in. ​Once you've confirmed the check in action, another pop-up will display letting you know that you've successfully checked into a classroom.

On the iPad for the classroom you are transferring into, tap the Check In Icon on the bottom navigation. Tap on the All Staff tab and find your name. Click on your prior classroom. It will ask you to transfer to the new classroom. Tap 'Transfer.'

You should only check yourself out when you are leaving school. 

On the check in/out screen, you will see a notification when a child has a schedule change for today, including if they are schedule to be absent or there is a change to their normal drop-off or pick-up time. You can tap on this information for more details.

Transfers should always be done by the receiving classroom. The teacher from the classroom the child is transferring into will manage the transfer of the child in the app. 

You should only check out a child when they are leaving school. ​

You can post activity updates with photos or videos, food, potty, sleep, and lesson plan updates. 

Yes. You can upload up to five photos or one 60 second video in an activity update.

Yes. When you add educational tags, you must select a group age first. The educational tags will vary depending on the developmental indicators or scales of the age group in an activity update.

Every activity and care update will be posted in each Care Circle's feed for families to view and in the classroom's activity feed for teachers to view.

You can view all activity and care updates posted for any child in your school by going to the Check In tab and then clicking on a child's profile photo. The pop-out drawer will show you all updates for that child across all classrooms.

You can only message Care Circles for the children that are assigned into your classroom.

Alert icons are used on bulletins to indicate the announcement is urgent. Only school leadership can tag bulletins with the alert icon.

Any teacher that is checked in to the child’s classroom can see and respond to messages from their Care Circle. Once you view and answer a message, make sure to follow up with any other teachers if needed.